Job Summary
Carry out complete tasks whereby the
patients receive a one stop service, including reappointments, appointments in
AUBMC servicing departments, admission requests, insurance approvals as well as
perform a variety of cashiering duties including issuing receipts for cash base
services and verifying coverage of all cleared services rendered. Maintain focus
on the patient to promote a positive experience.
Support the mission and
vision of the American University of Beirut Medical Center (AUBMC) and that of
the Departments.
Essential Functions / Task Groups
Functional Duties:
- Greet, receive and create a positive experience for every patient/family
by demonstrating a professional, caring, empathetic and friendly approach
following the service excellence standards and guidelines.
- Answer and handle phone calls in an efficient and friendly manner using
the standard script.
- Register patients accurately, including referring Physician and type of
examination, and schedule needed appointments on AUBHealth.
- Provide patients with the list of required documents to present at time of
test and the instructions/guidelines pertinent to each procedure.
- In case of admission, secure all requested paper work and guide the
patient to the Patient Access Office.
- Ensure dealing with patients in a professional, objective, warm,
empathetic and responsive manner in order to promote a positive
experience.
Financial Duties:
- Receive cash and count them, banknotes are checked for possible forgery,
and serial numbers of bills are recorded and acknowledged by patients’
signatures.
- Control all checks received (wording/amount) and credit cards payments;
associate receipt to check along with patient’s contact number.
- Secure insurance approvals and verify coverage of all cleared services
rendered.
- Perform daily closing as per cash control lists and reconcile cash to
booked receipts and report discrepancies as well as credits daily closing as
per credit closing processes.
- Issue receipts for cash based services with correct amounts and codes.
- Investigate inquiries and solve problems according to each case and needs
and refer special concerns related to patients to the
supervisor.
Critical Competencies
Client Focus, Achievement Orientation,
Organizational Awareness, Initiative, Communication Skills, Safety and Health
Management, Problem Solving, Resource Management, Team Skills, Planning and
Organizing, Information and Records Administration, Financial Management,
Professionalism, Computer Skills, English Comprehension.
Knowledge / Know-How
Knowledge:
Knowledgeable about financial processes and procedures.
Ability
to deal with numbers.
Ability to work in a fast paced environment with a
sense of urgency.
Knowledge of medical terminology and clinical terms.
Education:
Minimum Education: BACC II
Preferred
Education: Bachelor's Degree in Finance or related field.
Experience:
Minimum Experience: 3 years of
experience as an Assistant Cashier or Clinic Assistant or related experience.
Languages:
Minimum Languages: Arabic and English
(IET score >/= 450).
Preferred Languages: French is an asset.
Computer Skills:
Familiarity with commonly used
Microsoft applications such as word processing, spreadsheet, PowerPoint and
database software packages.
Impact of Actions / Decisions
Inadequate performance affects the results
of the reports and the department’s outcome as well as patient satisfaction and
AUBMC image.
Job Structure
Work conforms to predefined procedures,
rules and guidelines.
Managerial / Supervisory Responsibility
Reporting Channel:
1st level: Nurse Manager/Clinical Manager and Cashier
Manager (for financial tasks and financial workflows)
2nd Level: Nurse Leader
for Clinical Affairs
Dotted Line: Director of Financial Planning and
Budgeting
Supervisory Channel:
None
Job Characteristics
| Physical Effort: |
Occasional Physical Effort |
| Work Schedule: |
Shift Rotation Basis |
| Working Conditions: |
Normal |