Teller
Assisted Reproductive Technology
Deadline Mar 06 2024

For Internals Only

The Assisted Reproductive Technology has an opening for the position of Teller in grade 8. Since this provides an opportunity for PROMOTION from within, kindly circulate this information and/or post it in your area of jurisdiction so that those interested and having the minimum qualifications may apply.

Basic Functions
Carry out complete tasks whereby the patients receive a one stop service, including reappointments, appointments in AUBMC servicing departments, admission requests, insurance approvals as well as perform a variety of cashiering duties including issuing receipts for cash base services and verifying coverage of all cleared services rendered. Maintain focus on the patient to promote a positive experience.
Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Departments.
Minimum Requirements
  • BACC II. Bachelor's Degree in Finance or related field is preferred.
  • 3 years of experience as an Assistant Cashier or Clinic Assistant or related experience.
  • Strong command of Arabic and English (IET score >/= 450). French is an asset.
  • Familiarity with commonly used Microsoft applications such as word processing, spreadsheet, PowerPoint and database software packages.
  • Work Schedule: Shift Rotation Basis


Interested applicants are invited to register/login and complete the online application and apply to the vacancy prior to March 06 2024 on the following link: http://www1.aubmc.org.lb/hremp/

For Internal Applicants: In addition to the updated C.V., a letter of intent should be addressed to the Human Resources Department with a copy to the concerned Supervisor(s).

Within the framework of Lebanese Law, the American University of Beirut is an equal opportunity employer.
Job Summary
Carry out complete tasks whereby the patients receive a one stop service, including reappointments, appointments in AUBMC servicing departments, admission requests, insurance approvals as well as perform a variety of cashiering duties including issuing receipts for cash base services and verifying coverage of all cleared services rendered. Maintain focus on the patient to promote a positive experience.
Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Departments.
Essential Functions / Task Groups

Functional Duties:

  • Greet, receive and create a positive experience for every patient/family by demonstrating a professional, caring, empathetic and friendly approach following the service excellence standards and guidelines.
  • Answer and handle phone calls in an efficient and friendly manner using the standard script.
  • Register patients accurately, including referring Physician and type of examination, and schedule needed appointments on AUBHealth.
  • Provide patients with the list of required documents to present at time of test and the instructions/guidelines pertinent to each procedure.
  • In case of admission, secure all requested paper work and guide the patient to the Patient Access Office.
  • Ensure dealing with patients in a professional, objective, warm, empathetic and responsive manner in order to promote a positive experience.

Financial Duties:

  • Receive cash and count them, banknotes are checked for possible forgery, and serial numbers of bills are recorded and acknowledged by patients’ signatures.
  • Control all checks received (wording/amount) and credit cards payments; associate receipt to check along with patient’s contact number.
  • Secure insurance approvals and verify coverage of all cleared services rendered.
  • Perform daily closing as per cash control lists and reconcile cash to booked receipts and report discrepancies as well as credits daily closing as per credit closing processes.
  • Issue receipts for cash based services with correct amounts and codes.
  • Investigate inquiries and solve problems according to each case and needs and refer special concerns related to patients to the supervisor.
Critical Competencies
Client Focus, Achievement Orientation, Organizational Awareness, Initiative, Communication Skills, Safety and Health Management, Problem Solving, Resource Management, Team Skills, Planning and Organizing, Information and Records Administration, Financial Management, Professionalism, Computer Skills, English Comprehension.
Knowledge / Know-How
Knowledge:
Knowledgeable about financial processes and procedures.
Ability to deal with numbers.
Ability to work in a fast paced environment with a sense of urgency.
Knowledge of medical terminology and clinical terms.

Education:
Minimum Education: BACC II
Preferred Education: Bachelor's Degree in Finance or related field.

Experience:
Minimum Experience: 3 years of experience as an Assistant Cashier or Clinic Assistant or related experience.

Languages:
Minimum Languages: Arabic and English (IET score >/= 450).
Preferred Languages: French is an asset.

Computer Skills:
Familiarity with commonly used Microsoft applications such as word processing, spreadsheet, PowerPoint and database software packages.
Impact of Actions / Decisions
Inadequate performance affects the results of the reports and the department’s outcome as well as patient satisfaction and AUBMC image.
Job Structure
Work conforms to predefined procedures, rules and guidelines.
Managerial / Supervisory Responsibility

Reporting Channel:
1st level: Nurse Manager/Clinical Manager and Cashier Manager (for financial tasks and financial workflows)
2nd Level: Nurse Leader for Clinical Affairs
Dotted Line: Director of Financial Planning and Budgeting

Supervisory Channel:
None

Job Characteristics
Physical Effort:   Occasional Physical Effort
Work Schedule:   Shift Rotation Basis
Working Conditions:   Normal