Job Summary
Carry out complete tasks whereby the
patients receive a one stop service, including reappointments, appointments
in AUBMC servicing departments, admission requests, insurance approvals as
well as perform a variety of cashiering duties including issuing receipts for
cash base services and verifying coverage of all cleared services rendered.
Maintain focus on the patient to promote a positive experience.
Support
the mission and vision of the American University of Beirut Medical Center
(AUBMC) and that of the Departments.
Essential Functions / Task Groups
Tasks:
- Greet, receive and create a positive experience for every patient/family
by demonstrating a professional, caring, empathetic and friendly approach
following the service excellence standards and guidelines.
- Register patients accurately, including referring Physician and type of
examination, and schedule needed appointments on AUBHealth, where
applicable.
- Provide patients with the list of required documents to present at time of
test and the instructions/guidelines pertinent to each procedure, where
applicable.
- In case of admission, secure all requested paper work and guide the
patient to the Patient Access Office.
- Receive cash and count them, banknotes are checked for possible forgery,
and serial numbers of bills are recorded and acknowledged by patients’
signatures.
- Control all checks received (wording/amount) and credit cards payments;
associate receipt to check along with patient’s contact number.
- Secure insurance approvals and verify coverage of all cleared services
rendered.
- Perform daily closing as per cash control lists and reconcile cash to
booked receipts and report discrepancies as well as credits daily closing as
per credit closing processes.
- Issue receipts for cash based services with correct amounts and
codes.
- Investigate inquiries and solve problems according to each case and needs
and refer special concerns related to patients to the supervisor.
- Perform other related duties as assigned by direct
supervisor.
Critical Competencies
Client Focus, Achievement Orientation,
Organizational Awareness, Initiative, Communication Skills, Safety and Health
Management, Problem Solving, Resource Management, Team Skills, Planning and
Organizing, Information and Records Administration, Financial Management,
Professionalism, Computer Skills, English Comprehension.
Knowledge / Know-How
Knowledge:
Knowledgeable about third party coverage
processes and procedures. Ability to deal with numbers.
Education/Experience:
BACC II with
2-3 years’ experience as Assistant Cashier at AUBMC. Or Bachelor's Degree in
Business Administration or related field with 1-3 years of related experience
preferably in a healthcare setting.
Languages:
Minimum Languages: Arabic and English (IET score >/= 500).
Preferred Languages: French is an asset.
Computer Skills:
Familiarity with commonly used Microsoft applications such as word
processing, spreadsheet, PowerPoint and database software packages.
Impact of Actions / Decisions
Inadequate performance affects the results
of the reports and the department’s outcome as well as patient satisfaction and
AUBMC image.
Job Structure
Work conforms to predefined procedures,
rules and guidelines.
Managerial / Supervisory Responsibility
Reporting Channel:
1st level: Nurse Manager/Clinical Manager/Clinical
Department Administrator and Cashier Manager (for financial tasks and financial
workflows)
2nd Level: Nurse Leader for Clinical Affairs/Chairperson &
Director of Financial Planning and Budgeting
Dotted Line: Director of
Financial Planning and Budgeting
Supervisory Channel:
None
Job Characteristics
| Physical Effort: |
Occasional Physical Effort |
| Work Schedule: |
Shift Rotation Basis |
| Working Conditions: |
Normal |