Job Summary
Plan, organize and implement social work
services for patients and families including but not limited to providing
support, assistance, and helping them adjust to social, psychological and
economic problems resulting from patient's illness and during crisis.
Support the mission and vision of the American University of Beirut Medical
Center (AUBMC) and that of the department.
Essential Functions / Task Groups
- Greet, receive, and create a positive experience for every patient/family
by demonstrating a professional, caring, empathetic and friendly approach
following the service excellence standards and guidelines.
- Perform social work services to patients and their families including but
not limited to conducting interviews, reviewing medical charts,
developing an intervention plan, and properly follow up on the evaluation of
the plan recommended.
- Assist patients and their families to cope with changes associated with
illnesses, hospitalization an in-crisis situation as well as interpret the
need for self-awareness and perception to help the patient apply his/her inner
resources to resolve his problems.
- Participate actively in interdisciplinary patient care conferences, to
review treatment goals, optimize resource utilization and identify post
hospital needs.
- Coordinate and facilitate transfers among various levels of care within
the institution or/ and outside service.
- Provide financial assistance to help patient meet ongoing medical care
expenses.
- Perform adequate psycho social assessments on casework services for
patients/family on simple problems, as well as identify patients who are in
need for case management intervention based on social service criteria and
cost containment.
- Conduct, evaluate and project discharge planning needs and requirements.
- Coordinate care and resources with other team members and hospital
administration to plan appropriate and timely discharges in order to achieve
optimal outcome.
- Perform other related duties as assigned by direct supervisor.
Critical Competencies
Client Focus, Achievement Orientation, Initiative, Communication Skills,
Safety and Health Management, Team Skills, Planning and Organizing, Information
and Records Administration, Professionalism, English Comprehension, Health
education, prevention and promotion, Patient Assessment, Plan of Care,
Organizational Awareness, Problem Solving, Resource Management, Professional
Development, Computer Skills.
Knowledge / Know-How
Knowledge:
Knowledge
of a variety of social service programs.
Knowledge of and ability to relate
social research principles as it applies to social work and counseling.
Education:
Minimum Education: Bachelor's Degree in
Social Work (BSW).
Experience:
Minimum
Experience: 0 - 2 years of experience as a Social Worker in a
similar healthcare setting.
Languages:
Minimum
Languages: Arabic and English (IET >/= 500).
Preferred Languages: French
is an asset.
Computer Skills:
Proficiency in
Microsoft office applications.
Impact of Actions / Decisions
Actions have an impact on Hospital
operations and patients' well-being.
Job Structure
Giving full attention to what other people
are saying, taking time to understand the points being made, and asking
questions as appropriate.
Managerial / Supervisory Responsibility
Reporting Channel:
1st Level: Social Services Manager
2nd
Level: Social Services & Medical Practice Plan
Director
Supervisory Channel:
None
Job Characteristics
Physical Effort: |
Little or no Physical Effort |
Work Schedule: |
Regular weekdays |
Working Conditions: |
Exposed to patient
element |