Job Summary
Secure all admission requirements from
pertaining documents to financial arrangements prior to the admission date as
well as coordinate with physicians, nursing, other hospital staff members and
third party payers to ensure patient admission. Carry out financial counselling
with patients to maximize collections as well as perform a variety of cashiering
duties including issuing receipts for cash base services and verifying coverage
of all cleared services rendered.
Support the mission and vision of the
American University of Beirut Medical Center (AUBMC) and that of the Department.
Essential Functions / Task Groups
Functional/Administrative Resposibilities:
- Secure all admission requirements from pertaining documents to financial
arrangements prior to the admission date and inform patient accordingly.
- Verify personal identification information, explain content/intent of
documents (consents) and obtain patient’s/legal representative’s signature by
ensuring confidentiality at all times.
- Verify third-party payer coverage eligibility and ensure that financial
coverage for admission and/or for clearance for a surgical/medical procedure
and/or medication is secured in accordance with the financial requirements and
standards of patient care.
- Check admissions with previous delinquent balances and secure settlement
prior to admission as well as follow up on collections during patient stay and
at discharge.
- Work on cancelling admissions in case of postponement of surgery and
resolve pending issues.
- Perform other related duties as assigned.
- Perform cash count and cash bills inspection to check for possible forgery
as well as checks received with securing patient contact number and coverage
letters.
- Issue receipts for cash based services with correct amounts and codes.
- Perform cancellations of cash receipts and credits after having the
supporting documents required as well as perform refunds after day closing for
inpatients and outpatients.
- Follow upon cash movement during the day (in and out) and perform daily
cash reconciliation and closing as per cash control lists.
Critical Competencies
Client Focus, Achievement Orientation,
Initiative, Communication Skills, Problem Solving, Team Skills, Planning and
Organizing, Information and Records Administration, Professionalism, Computer
Skills, English Comprehension, Stress management, Organizational Awareness,
Safety and Health Management, Quality Management.
Knowledge / Know-How
Knowledge:
Knowledge of principles and practices
pertaining to patient access and financial screening, including registration
services and insurance verification.
Knowledge of applicable laws,
regulations, requirements, standards and practices pertaining to patient
registration and admission. Knowledge of medical terminology.
Knowledgeable
about third party coverage processes and procedures
Education:
Minimum Education: Bachelor's Degree in
Business Administration, Finance or related field.
Experience:
Minimum Experience: 3-5 years of experience
as Cashier/Teller at AUBMC.
Languages:
Minimum Languages: Arabic and English (IET
score >/= 500).
Preferred Languages: French is an asset.
Computer Skills:
Familiarity with commonly used Microsoft
applications such as word processing, spreadsheet, PowerPoint and database
software packages.
Impact of Actions / Decisions
Consistent patient-centered performance
ensures the continuity of patient care and enhances patient/family
satisfaction.
Responsibilities carry legal implications and financial
repercussions.
Inefficient work will have a negative impact on the work flow
of the department and other departments (Nursing Units, Collection, etc.) as
well, and will impact the hospital image.
Job Structure
Work is of standardized nature that may
involve a variety of duties with an increase in use of analytical thought due to
increased data and changing situations.
Managerial / Supervisory Responsibility
Reporting Channel:
1st
Level: Admitting Manager
2nd Level: Revenue Cycle Management
Director
Supervisory Channel:
None
Job Characteristics
Physical Effort: |
Little or no Physical Effort |
Work Schedule: |
Shift Basis and/or On-Call |
Working Conditions: |
Normal |